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Chase Bank Complaint - bill pay issue - online bill pay
Chase Bank Complaint

Chase Bank Complaint

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bill pay issue - online bill pay


on nov. 2nd, i initiated an electronic bill payment from my chase checking account to my Wachovia line of credit account. the amount of the transaction was 1000.00.
after waiting a few days, i checked my wachovia account which was now converted to wells fargo and my payment was not posted.
i suspected that the reason was because wachovia had been acquired by wells fargo and my account was no longer with wachovia.
after 2 weeks of non-stop phone calls by me to both chase and well fargo, my funds still have not been credited and chase refuses to reimburse my money.
they say that their records show that the payment was received by Wachovia bank.
wells fargo says that the payment was rejected AND RETURNED TO CHASE by wachovia because the account is no longer with wachovia.
so i am still without my 1000.00 and have no idea what to do next.
i believe tht chase needs to take thelead and work with wachovia/wells fargo to figure out whats going on but they refuse to fo anything.
wells fargo has completed their research and are not doing anything more.
what can i do?


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