Chase Bank Complaint

Chase Bank Complaint

ADVERTISEMENT

Chase customer online banking assistance experience - Chase banking experience


While the phone staff are exceedingly professional, polite and competent, the banking policies of Chase have become more onerous than ever.

First, the online choice list it too extensive and wait time is unacceptable. I believe they know this and choose to not prioritize this issue. I have bank accounts with other banks and their online service is much faster. This has been a longstanding issue.

Second, for a random security question, I was asked the amount of my monthly mortgage payment to another bank...REALLY??????? Completely invasive and unacceptable. I will be moving some money to a credit union where I may be asked my favorite flower. (Again, the staff person was exceedingly professional and just politely reading from an approved list).

Finally, with a recent redesign of the online bill pay screen, Chase added a new category of payees "My Chase Accounts" which duplicated longstanding (5 years) Chase-related payees. And these added payees don't function the same way as the payees you add yourself. When I paid my HECL invoice using the new payee, the transaction did not show in my payment activities. I had paid 3 bills and I was able to verify the other 2 transactions. Thinking the third did not go through, I paid it again, which resulted in a duplicate payment...which I had to call to fix the next day. Thanks Chase, I want to spend all my days calling the bank to pay a bill to YOU so I can re-verify my identity another hundred times. To avoid further confusion, I tried to delete the recently added payee group, but clients are not able to do this.

All in all, Chase is becoming more of a problem than a help.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Chase Bank
SUBMIT a ticket
for Chase Bank
WATCH videos
for Chase Bank
More Chase Bank Reviews and Complaints MORE reviews and complaints
for Chase Bank

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Chase Bank reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team