Chase Bank Reviews and Complaints

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Chase Bank Reviews

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  • GOOD FAITH PAYMENT



    Chase is a terrible company and should be shut down. I tried to make my payment for my personal credit card today online and the system would not except it stating that I can make only one payment to the same account with the same payment method in 72 hours. Problem is I had made 2 payments back to back with no problems the day before and the same day of my attempted payment. I then called and tried to make a payment over the phone and was told the same thing even know I explained that the system let me make two payments within 24 hours on the same account with the same card. They could... More...
    (Credit Cards, Finance, Banks)
    mattallen1977's Picture   mattallen1977    0 Comments   Comments
  • 2510 Moss St Lafayette,Louisiana



    The above location has recently closed it's drive up service!!! You guys should just close this location!!!! Worst bank I have ever done business with. This is the only option I was give to contact someone with CHASE about this locations closing it's drive up service!! And these guys took the government hand out a while back ,bad decision by my leaders in D.C. They should have let you guys go out of business like everyone else would have had too! More...
    (Miscellaneous)
    gpb45's Picture   gpb45    0 Comments   Comments
  • Horrible customer service



    The banker named Becky she was completely rude and did not care about the customers concern. I was trying to refinance my car and she showed no interest in helping me out she actually told me to go online and to do the process online. I think that if I was a bank worker it would be of my best interest to make money for the bank and help out the customer right there instead of them going to another bank. My mother was also doing a transaction and she didn't know what she was doing. Horrible doesn't know her job and didn't even have a good attitude. More...
    (Credit Cards, Finance, Banks)
    Jejsnjd's Picture   Jejsnjd    0 Comments   Comments
  • Chase Closed Account



    i opened a account at Chase and used as the guidelines', from one day to the other my account got closed. i tried calling the customer service only to stay on hold for several hours, finely i entered in person to the chase location at 210 Wallabout st. Brooklyn N.Y. 11206 and the nasty representative told me"Chase has a policy they may close any account without any reason". How discussing, i will never suggest for any of my friends to open a account at Chase. More...
    (Credit Cards, Finance, Banks)
    JohnCena10's Picture   JohnCena10    0 Comments   Comments
  • Sudden closure of my account



    After four years Chase Bank suddenly closed my account freezing my money and not telling me why. Went into the branch talked with the Branch Manager and someone at Chase main office I they refuse to tell me why. The representative on the phone kept repeating the same line: Sorry however the law doesn%u2019t require us to tell you so we won%u2019t%u201D The branch office tells me this is the standard line and is all they ever know and these closures are happening at an increased rate. Just because there is not a law requiring them to state why they closed the account doesn%u2019t alleviate... More...
    (Credit Cards, Finance, Banks)
    scottwillsea's Picture   scottwillsea    0 Comments   Comments
  • Unbelievable



    Tried to use my card today to buy rabbit food (like $10) and was told the card was invalid. So I called Chase thinking now what and was transferred to three different people and put on hold for 40minutes before they could figure out the problem. I was told word for word that Chase has made a decision that they no longer want to bank with me and my account is terminated. I was not given a reason even though I kept asking why, all they said was they could not disclose that information to me. I said what happens to my money, they said I will receive a check for the money in my account, in TEN... More...
    (Credit Cards, Finance, Banks)
    Jennb21's Picture   Jennb21    0 Comments   Comments
  • 401K loan check deposit made Chase to close account



    My husband deposited his 401K loan check to our checking account with CHASE BANK on May 4, 2015. It was supposed to clear on May 6th. On May 7th when he tried to pay his lunch, he was told that he had no money in his bank account. CHASE had frozen his account including what we already have before the 401K loan check deposit. We have our pay checks on direct deposit with CHASE. The 401K check was declared suspicious by CHASE BANK. Today, May 11th my husband was told that CHASE had closed his account and no money will be available within ten (10) business days. We are scheduled to go out of... More...
    (Credit Cards, Finance, Banks)
    daydi's Picture   daydi    0 Comments   Comments
  • CHASE BANK IS SO UNCOMPASSIONATE AND GREEDY



    I am a single mom who works full time I have 3 children under 5. I was recently charged 10 overdraft fees back to back I called emailed did everything I could to explain my situation they took my whole paycheck I recently had to take off work from a bad miscarriage and I have no money now to feed my kids. I asked for just some of the money to be returned to me I felt that I was being treated like a piece of living crap one representative even told me if they didn't want to they didn't have to return my fees I couldn't believe how greedy they are I had tears in my eyes from... More...
    (Credit Cards, Finance, Banks)
    ashj567's Picture   ashj567    0 Comments   Comments
  • Quick Pay frome Chase client to non-Chase recipient



    In the last 4 or 5 months, attempting to accept quick pay via iPhone, I have gone through 5 or more people (and the whole reset process) for password reset. The reset works for the immediate payment but in the period, noted above, does not work 1 month later for the same amount from the same Chase Bank Client. That means for 4 transfers, you have taken 12 hours approximately of my time. You have no short cuts, so every time I have to go through the same computerized programs and people who must redirect me to other "specialists". THERE ARE NO OPTIONS TO COMPLETE THIS PROCESS... More...
    (Credit Cards, Finance, Banks)
    REV2's Picture   REV2    0 Comments   Comments
  • DOESNT TAKE CASH!



    THIS BANK DOES NOT EXCEPT CASH MONEY FOR DEPOSITS! I HAVE NEVER HEARD OF SUCH A THING...A BANK THAT DOENT TAKE MONEY! WOW! So let me explain...it was last Saturday and my 19 year old son in College at NAU needed some gas money for the weekend. I told him I would go make a cash deposit into his checking account. I went to the in store location at Happy Valley Rd. & 67th Avenue. I stood in line for quite a while, there was only 1 teller to help all the people in line. I told the teller that I wanted to deposit $60 dollars into my sons account. He proceeded to ask me if I had an account... More...
    (Miscellaneous)
    MLOMBARDI79's Picture   MLOMBARDI79    0 Comments   Comments
  • JP Morgan Chase Bank - Charged $34 for item posted for ONE HOUR



    A check hit my account one hour before my direct deposit hit. Check hit at 11pm and Direct Deposit hit at 12am. I woke up to find I was charged $34 insufficient fund fee for ONE HOUR. Not only that, but they never showed the check coming through. I checked my online banking after 5:00 pm AT LEAST 5 times and not once did it ever show a check pending. After calling and talking to a customer service agent, a specialist and a manager and explaining to them that I am a single mother and that was all I had to live off of for the next week and a half they told me sorry and that they could send me... More...
    (Credit Cards, Finance, Banks)
    TheTruth00's Picture   TheTruth00    1 Comments   Comments
  • Chase Bank at Highlandvillage Tx is not worthy of my money



    I went to this bank today to open a new account with a program that I received in the mail. For a $15000.00 deposit and open a new checking Chase would give you a small rebate. Unlike any of the other Chase Banks there was no one to assist with your banking needs. A teller who tried to be helpful asked me what was needed and I told her it was for new accounts. Banker Tryce Kennedy yelled from a back room "Grab a seat and wait" I ask how long to the teller and Kennedy yelled again. " I don't know" Amazing how this bank put so much into advertisement and then allow... More...
    (Credit Cards, Finance, Banks)
    Tough2U's Picture   Tough2U    0 Comments   Comments
  • Banking Services and delay for days



    Walk into Chase bank with Letters of Appointment in your hand as Executor of an Estate. You have your ID. First thing Chase Bank needs to do is verify that the Estate is the Beneficiary of the Checking Account. Question? HOW MANY DAYS DOES IT TAKE CHASE BANK TO VERIFY THAT THE ESTATE OF SO-AND-SO IS ACTUALLY THE BENEFICIARY OF THE CHASE BANK CHECKING ACCOUNT. --- ONE? No. TWO? No. Now it's Friday. THREE days? No. The weekend and Memorial Day so by Tuesday. YES, BY TUESDAY. Thursday, Friday, Saturday, Sunday, Monday - THAT'S HOW MANY DAYS IT TAKE CHASE BANK TO VERIFY... More...
    (Credit Cards, Finance, Banks)
    Sherman123's Picture   Sherman123    0 Comments   Comments
  • Chase Mortgage- public policy towards family



    I was granted the home in the Decree of Divorce but I was not on the mortgage. Chase refuses to allow me to re-finance even when I am approved for more than the amount of the home. Ex files bankruptcy and they file for a relief of stay to foreclose on my home. The home that Me, my daughter and son live in. I have begged Chase to let me assume the loan. I have begged Chase to let me buy the home. I have begged Chase to let me make the payments and to not foreclose on us. My ex had drug me back to court to modify an agreed decree and he, lost so he files bankruptcy to force me out of my... More...
    (Credit Cards, Finance, Banks)
    Dana12345's Picture   Dana12345    0 Comments   Comments
  • Chase Bank



    Chase Bank Rep- Kara B. Graham provided the poorest customer service I have ever experienced. This complaint speaks to her unprofessionalism, lack of knowledge and sensitivity in dealing with customers who have experienced a recent death of loved one. Her overall "I am smarter that you" attitude really caused me to put this complaint in writing. First, she had no idea of what she talking about. She had to dial about 3 different persons to get information. Then she kept alluding to the policy of what happens to the assets once a person dies and they don't have a will. The... More...
    (Credit Cards, Finance, Banks)
    ryanvickie2's Picture   ryanvickie2    0 Comments   Comments
  • ABYSMAL Customer Service and Impossible Hoops for Newlyweds



    I have been trying since we got married two years ago to add my husband to my Chase Mileage Plus account in order to merge our finances and be able to responsibly manage our accounts in one place. They have jumped us through hoop after hoop of useless tasks (first adding him as an authorized user, which only gets him a card, even though we wanted him to have full access to the account) and constant wild goose chases that end up nowhere. By the time any process is complete and we discover it was ineffective, it's too late to actually get done what we needed to get done in the first... More...
    (Credit Cards, Finance, Banks)
    jmksalvo's Picture   jmksalvo    0 Comments   Comments
  • Chase Bank altering account charges.



    A couple of months back I made a purchase at a merchant for 16 bucks and some change. I was upset because I was overcharged but didnt notice it until a couple of days later, ok fine. About two or three weeks go past and I deposit my pay check into my chase account the very next day chase removes that 16 bucks and some change charge from its weeks old position (it literally disapeared) and moves it up above the new deposit and then deducted it again. So I called chase to dispute this charge and to see what excuse they had. The CSR asked me if I had been to the merchant at all and I say yes... More...
    (Credit Cards, Finance, Banks)
    pissedatchase's Picture   pissedatchase    1 Comments   Comments
  • Song Download costs $34.99!



    Recently, my Yahoo music account was hacked, and someone used it to purchase 12 songs at $0.99 each. At the time the account balance was only about $2.00 because the deposits from the week hadn't yet been made. After the second song purchase, Chase began charging me $34.00 per transaction! Transactions totalling $9.90 magically morphed into $349.90. Each $0.99 transaction was hit with a $34.00 insufficient funds fee. Huh??? I went to the branch to dispute the charges; however, since the Yahoo music account was the source of the fees, Chase flatly refused to refund the charges.... More...
    (Credit Cards, Finance, Banks)
    Vaninc's Picture   Vaninc    0 Comments   Comments
  • Don't Chase your money



    I signed up to have my paychecks deposited on the Chase Paycard. I was assured that it could be used online and that I could pay bills with it. I was even told that my tax return could be deposited on it as well. At first everything was going smoothly and I was able to make online transactions. My tax return and my paychecks have continued to be deposited on the card without issue. Then suddenly, Sunday, February 10th, 2013, I was not able to make any online transactions at all and my rent payment was denied so I received a three day notice from my landlord to pay or action will be taken. I... More...
    (Credit Cards, Finance, Banks)
    inzombiak's Picture   inzombiak    0 Comments   Comments
  • Given wrong information by ATM services representative



    I called because I wanted to find out how to stop a cable company from drafting my account monthly and to specifically not have it take place this month because i didnt have the money and was afraid my account would go into the negative and accrue overdraft fees. First I called the company to change the draft date and they told me that my bank could take care of it for me so I called and spoke to a Rep. who said they were doing a system enhancement on the computer and i needed to call back, but before i did that someone actually called ME back from credit card services and said he took... More...
    (Credit Cards, Finance, Banks)
    Jakimccalvin's Picture   Jakimccalvin    0 Comments   Comments
  • DON'T USE CHASE FOR YOUR HOME LOAN!!!!



    The banker at Chase (Chad) seemed nice enough when we started the loan prosses early before even inding aa home in Sept. In Oct. we found a home and made an offer but we were told we would have to wait till Dec. 7th to start the contract due to new FHA rules on fourclosed homes then it would take 30 days or less to close. Slow but ok thats fine. Today is Jan 4th and we are being told we have to hope the seller will give us an extintion because the finnal appraisel that Chase ordered yesterday!!!! didn't pass cause the water vaule was off. Do you think that I should suffer cause they... More...
    (Real Estate, Brokers, Mortgages)
    Jaimie's Picture   Jaimie    0 Comments   Comments
  • Kanya Indya- Refused Safe Deposit



    We newly movely to Fremont and called Chase Bank for availability of a Safe Deposit. The Paseo Padre branch confirmed availability and said that we should get their by 4:00 PM the same day and sign up. No pre-requisites or documents required. We postponed all our meetings and got there by 4:00 PM. We were existing business customers at Chase Bank. Upon getting their, we were told - "Sorry" We have them available but will not give them out to you as they are reserved for our PREFERRED customers!!" I told them that I did speak to one of their staff members who did gave us all... More...
    (Miscellaneous)
    Kanyaindya's Picture   Kanyaindya    0 Comments   Comments
  • Advertising issues for Overdraft Protection



    My biggest issue against Chase is that they claim to care about protecting customers from overdrafts on accounts but they really need to change their advertising. JP Morgan Chase states on their ATM's that "If you're signed up for Overdraft Alerts, we'll notify you by e-mail or text when you have a negative balance-You'll have until the end of the business day to make a deposit or transfer funds to cover your transactions and help avoid an overdraft fee." Here's the part that really upsets me as a loyal customer, I have overdraft alerts for my personal... More...
    (Advertising)
    muradswati's Picture   muradswati    0 Comments   Comments
  • customer support stinks



    I have a problem accesing my internet account and I live in UK and use Chase bank in florida, my password stopped working so i had to call chase bank using skype as no number is available for overseas customers to ring directly and no email addresses are available. on my first call they supplied three activation codes which did not work so the put the phone down on me. I called again and they told me to upgrade it IE9 and gave me a new activation code, that did not work, I called again and they gave me more activation codes and they did not work and they hung up again and put me back to... More...
    (Credit Cards, Finance, Banks)
    richsemc's Picture   richsemc    0 Comments   Comments
  • Poor services



    Chase banking has been efficient ever since I joined their clients years ago, but as of late the bank has begun to decrease in quality service and control. I was recently over drafted due to the banks inability to "foresee the transaction" as well as maintenance and black out times. All this came down to a purchase going through and the failsafes I set in place to prevent it not preventing it. The bank claims that it is never a bank error and trusting in their warning systems is flawed. Something no one would really like to hear from a bank. I'm extremely dissatisfied with... More...
    (Credit Cards, Finance, Banks)
    Lcoll037's Picture   Lcoll037    0 Comments   Comments
  • Poor Service and crooks!



    Here's my review of the first, last and only time dealing with Chase Bank. Today at about 2pm, 645 William Floyd Pkwy in Shirley NY I used one of they're ATM machines. I put the card in made a $40 withdrawal out of my savings and waited for my cash, needless to say it never came! The screen said unable to dispense cash yet withdrew $43 anyways. So I walked into the bank told them what happened, they looked at the machine saw it was not dispensing cash and said OK we will fix this for you. They asked me for my Chase account number so they could give me my money, problem was I... More...
    (Credit Cards, Finance, Banks)
    verymad1's Picture   verymad1    0 Comments   Comments
  • Chase bank service



    Jose Huerfano (Financial Advisor) and Ashley E Mitchell (personal banker) at 180 Fort Washington Ave Chase Bank branch Ashley was very friendly and attentive, patient, enthusiastic about her job and assisting me, good humored even though she was working on the Friday before the long weekend. Jose Huérfano was knowledgable, accessible, answered my questions appropriately and searched for information on those questions outside of his field of expertise. He helped me to set up a budget and develop a plan to achieve my financial goals. I would recommend working with both of... More...
    (Credit Cards, Finance, Banks)
    shforce's Picture   shforce    0 Comments   Comments
  • All you have to do is leave my money alone



    I'm a bit peeved with Chase bank. FIRST they start depositing and withdrawing money for another client into my account. They can't fix the issue- they literally threw their hands in the air and stated that the account numbers were similar and there was nothing they could do- so I had to do something. I opened a new account. After changing over all my direct deposits and getting new checks and cards they put a HOLD on my last paycheck. CHASE do you remember WAMU? You might be headed the same direction. More...
    (Miscellaneous)
    ajhs's Picture   ajhs    0 Comments   Comments
  • Poor Service Today



    I was the next in line when I stepped in the branch at 5:15pm today. Peak hours? There was only 1 teller, so I waited 7 min before a second teller stepped up. I wanted to make a cash withdrawal. Withdrawal slips can only be filled out at the teller now. 8 min now. Transacation is processed and I get my $40 cash. But I wasn't asked how wanted that. I always get asked. But not today. I got $20s. If I wanted that, I would've just gone to the ATM and woulnd't need to wait in line. I told the teller that, but she ignored me. She swapped out the cash for me. 10 min visit, when it... More...
    (Credit Cards, Finance, Banks)
    PhantomFury's Picture   PhantomFury    0 Comments   Comments
  • Chase Ultimate Rewards



    The Rewards mall has misleading claims. Searching for the ipad turns up results advertising a 2pts/dollar offer (expiring 3/31/11). Same claim several clicks in. Only right before leaving the site and taking you to the apple store is a disclaimer saying the offer expired 3/11/11. When I called customer service to understand which offer was correct, they said the offer had expired, and had no problems with or apologies for the misleading experience. More...
    (Credit Cards, Finance, Banks)
    chicago312man's Picture   chicago312man    0 Comments   Comments
  • chase bill pay mising ayment



    i am a chase customer. why are they abandoning me by saying they cant help me figure out why my 1000 payment to wachovia bank has not been received. the payment was sent on nov 2 electronically from my chase account. wachovia bank says the payment was rejected because my account is no longer with wachovia but wells fargo. wells fargo has investigated and says the payment was never received. chase refuses to give me my money back. they also refuse to do any further investigation other than to say that the payment was delivered. i am a Chase customer and i expect a higher level of... More...
    (Credit Cards, Finance, Banks)
  • bill pay issue



    on nov. 2nd, i initiated an electronic bill payment from my chase checking account to my Wachovia line of credit account. the amount of the transaction was 1000.00. after waiting a few days, i checked my wachovia account which was now converted to wells fargo and my payment was not posted. i suspected that the reason was because wachovia had been acquired by wells fargo and my account was no longer with wachovia. after 2 weeks of non-stop phone calls by me to both chase and well fargo, my funds still have not been credited and chase refuses to reimburse my money. they say that their... More...
    (Credit Cards, Finance, Banks)
    esorja's Picture   esorja    0 Comments   Comments
  • Life after Modification



    Recently I received a Loan Modification from chase during the month of January 2010. My first payment with Chase was in March everything was going great. Then Chase found out that there were several loans that were miscalculed so when I forward my July and August payment all of a sudden my account was classified as having missapprobriation of funds ( Misclassified) My account presently is an intire mess. Currently I owe $35K impossible I'v been paying this account every month. I believe that Chase has gotten to big for the little people. It has banks in every country you could think... More...
    (Real Estate, Brokers, Mortgages)
    jared98's Picture   jared98    0 Comments   Comments
  • Complaint



    My association with your Chase Bank goes back a long way and I want to inform you that this is not the first time I am encountering such a problem. Whenever I go to that branch it takes them forever to take care of one transation. Manager name Yana B. and a teller Mariana were not nice they do not know how to take care of customer. This is ridiculous!! Something needs to be done about those two employee. Apparently, Chase has established a policy where they send away people who aren’t happy with their service. More...
    (Legal Services)
    betsi75's Picture   betsi75    0 Comments   Comments
  • LOSS MITIGATION



    September 20, 2010 Re: 740 Jena Ln#0676947138 Loss Mitigation Negotiator Dear Erin Chernick, I am writing letter because I was the approved buyer of 740 Jena Dr. Deltona Fl 32725. In November when my family and I viewed this home we fell in love with this home, however we were aware that there were several other offers pending. We prayed as a family because we felt in our heart we had finally found the house of our dream where our kids can grow up. In April we finally received the call we were waiting for, everyone else walked away from this home because the Short- Sale... More...
    (Real Estate, Brokers, Mortgages)
    DEBBIE7's Picture   DEBBIE7    0 Comments   Comments
  • Short Sale Process



    I recently made an offer for a short sale property located at 818 S Olive Ave., Alhambra CA 91803. Asking price is $399,000 and my offer is $399,000. The dual agent Rose Pinkurs told me that Chase counter price is $425,000, take it or leave it and I have to respond same day. She also told me that seller Orma Martinez is not paying closing cost as agreed in purchase contract and I do not know Chase will pay or I will pay. I asked her to give me a copy of counter offer from Chase, she said everything is oral. I called Chase Loss Mitigation Department and the representative Michille said... More...
    (Real Estate, Brokers, Mortgages)
    kkyycc's Picture   kkyycc    1 Comments   Comments
  • Debt Collection Harassment



    I have been divorced for 5 years. My ex husband and I had a mortgage with WAMU. The divorce decree releases me from responsibility for this mortgage. As part of the divorce my ex husband was required to refinance the loan in exchange for my signature on the Quit Claim Deed. In defiance of the court order he has not refinanced the loan and my name remains on the loan. The only way to get my name off the loan now is for me to take him back to court. I refuse to face him again in court because of physical, verbal, and economic abuse issues. The loan is in good standing and there has... More...
    (Credit Cards, Finance, Banks)
  • Mortgage



    Why is chase bank trying to scam people about getting mortgage modifications? We have applied twice by completing every thing required in the last 4 months. We keep getting the letter saying intent to foreclose, but have called both chase and fha many many times only to be told they are going to assign a person to us....We keep seeing all of our options to keep our home, but what good are they if we're not able to obtain them? Times are so difficult for so many americans right now, that all of the added stress we have in trying to get into one of these programs is almost too much....In... More...
    (Real Estate, Brokers, Mortgages)
    bewildered's Picture   bewildered    2 Comments   Comments

Chase Bank Reviews By Product


Chase Bank Comments


EmmaDae9 says: (3 years ago)
 -1
Received a check as a graduation gift and tried to deposit it on June 1st. I was told that it would be a week until my funds were ready, waited two weeks and saw none of my money so I visited the branch. Apparently they were unable to contact the maker of the check because they had been trying the wrong phone number and when given the correct one, they still continued trying the wrong one. I asked the maker of the check to visit the branch to verify his identity, but it was “confidential”, he left a copy of his I.D. and his *CORRECT* phone number. Still, no one called him. Savings account was closed, card was cancelled, and I had no access to *ANY* of my money. Not only the check that I had tried to deposit, but also my previous funds, so I had no way of eating until given an ATM card days later. At this point it had been a month since I deposited the check. It was suggested that I ask the maker to cancel the check and instead give me a money order, but upon contacting his bank he realized the money had been withdrawn from his account on June 2nd. (A month ago). I threatened to bring my attorney into this and that's when it finally seemed like anyone began *TRYING* to help me. The maker was contacted by my banker and the fraud department, his identity was verified, and I was told that I would have the money deposited into my account in the next 48 hours. Waited three days, still nothing. Visited the branch again, possibly for the 10th time in the last month and a half, and was told it would be another 48 hours. Waited four days: nothing. Two days ago, it was deposited. It's nice to know that it takes them nearly a month and a half to deposit a check. I have been utterly patient, kind, and understanding while waiting for *MY* money to be given to me. What angers me the most is that for whatever reason, Chase thought it would be a good idea to withdraw the money from my uncle's account but refuse to give it to me, merely to "prevent fraud." Well, that's fraud. He didn't write the check for Chase, but it was still taken and held onto for much longer than necessary.



aSza says: (3 years ago)
 0
I would like to say I am complimenting the team~work of Alysha Reddy & Antonio Lencioni of Chase Bank on 2nd & Market Street in San Francisco, California. Where do I send my 'Thank You' card? They worked so hard on resolving an issue that has been concerning me since July of 2013. They treated me like I was the only customer on the planet. I'd like to know who their supervisor is so I can say how lovely they made my banking experience. Miss Reddy said, "I love your accent." Not everyone can comprehend what I'm saying, I'm from England. There is complimentary coffee at this branch. Mister Lencioni is such a gentleman he asked if I wanted seconds & he ended up getting me a glass of water. I'm so impressed. Kudos & congratulations on hiring well, JP Morgan Chase Bank! peace in the chAos
aSza de Oya Avatare
1485 Pine Street, #403,
San Francisco, CA
94109



Monavento says: (4 years ago)
 0
I went to The Mason Montgomery And Bowen Dr. Branch today 06/05/13 at 5:00 PM and was helped by Mrs. Leanne Kilpatrick who showed a customer service attitude to the best powered to the infinity, meaning she is an EXCELLENT AND BEYOND THE BEST PERSON. This business is fortunate for having a person like this lady. Thanks a thousand. Manuel Avila



ToweringTexans says: (4 years ago)
 0
Whoever is writing bad reviews has clearly never banked at chase wilcrest houston before. For unmatched customer service, and to find an agent who will go out of there way to resolve issues I highly recommend Rosh. He is an outstanding banker whose goal is clearly customer service oriented.



kanden says: (4 years ago)
 0
My name is Kanden and i recently went to the chase branch at 5113 s. john young pkwy in orlando, fl looking to get refinanced on my auto loan. The banker Ernest Obas helped me get my interest rate dropped to 5.5% compared to honda financials 20% and also explained the freedom card and now I'm saving money on gas and everything else! I was also turned down on the loan by bank of america so i will definitely be staying with chase. Thanks again



topcatdog5884 says: (4 years ago)
 0
I am about to take my money to another bank because chase keeps bothering me everytime I go out of town and they want me to get an number everytime the computer updates this is very stressful having to look out for where you put the info that you started with. I do not have time to call the bank everytime I go out of town. and if I don't call they lock up my card so I can not use it. they just asum you can get to a place where some one has a computer this is very upsetting to me I do not have time to be calling my bank and letting them know that I have to go out of town who does that? if Chase does not leave me alone I am going to find another bank and take my money with me



brijoli says: (8 years ago)
 -1
NOTHING BUT HORRIBLE CUSTOMER SERVICE!! Chase has really taken the personal out of personal banking. You can speak with someone day to get information and the next day its totally different in regards to their procedures. I have to laugh in my last call regarding a dispute when I asked if there was an associate in a department, I was asked did I have the associate last name or ID and that is the only way to look up this associate. So of course we could not find the person who gave the wrong information. I had to settle for this persons answer to my situation so when I asked him for his ID number, I was told that they are not allowed to give that out. LOL!!! The policy changes in just a few minutes. Chase needs to really look at how they handle the public and how to treat customers as they have no reality check. Just horrible and full of misinformation on procedures and policies.




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